Available 24/7/365 for technical troubleshooting, virus removal, and device setup. You can access this via the Geek Squad Support page .
Look for the button. If the option isn't visible, it may be outside of live agent hours for that specific department, or all agents may be busy. Hours of Availability Best Buy Support & Customer Service best buy customer service chat
If you need advice before buying, you can connect with a store expert via text or video chat to see products live and get technical recommendations. Available 24/7/365 for technical troubleshooting
Select the category that matches your issue (e.g., "Orders & Purchases" or "Product Repair & Support"). best buy customer service chat