This paper explores the evolution and impact of online chat services at Best Buy Mobile, specifically focusing on the integration of generative AI and omnichannel strategies to enhance the customer journey.
: Human agents are equipped with real-time AI tools that provide relevant recommendations and sentiment analysis, reducing average engagement time by approximately 5%. best buy mobile online chat
: In the mobile sector, chat allows customers to streamline phone choice and pre-orders online, reducing the time required for in-store activation. This paper explores the evolution and impact of