Best Buy Open Box Laptop Return Policy May 2026

Open-box laptops still carry a manufacturer's warranty, which usually resets to the date of your purchase. Return Methods

Items must be returned with all original contents and packaging. If a laptop is returned missing components (like the power adapter), a deduction may be taken from your refund—typically around 15% .

Refunds are typically issued to the original form of payment. For mail-in returns, processing takes 7–10 business days once received. best buy open box laptop return policy

The return period begins on the day you receive the product. 15 days. My Best Buy Plus™ & Total™ Members: 60 days.

Laptops with cellular capabilities often fall under a stricter 14-day window regardless of membership status. Key Policy Details for Open-Box Items Refunds are typically issued to the original form of payment

For online orders, you can print a prepaid shipping label from your Best Buy account. Important Caveats Best Buy Return & Exchange Policy

Most standard laptops do not incur a restocking fee at Best Buy, unlike some other retailers or specific "activatable" cellular devices. 15 days

The fastest method. Bring the laptop, receipt (digital or paper), and all accessories to the Customer Service desk .