: Many firms used "reengineering" as a polite word for mass layoffs.
: It focused heavily on mechanics and often ignored company culture or employee morale.
IT should allow companies to work in ways that were previously impossible.
: Don't just automate old ways. Throw the old system away and start with a "clean sheet of paper."
Hammer and Champy viewed Information Technology as an , not just a tool. IT shouldn't just make old processes faster.
Example: Using a shared database so everyone sees the same data at once, instead of waiting for paper files. ⚠️ Impact and Criticism
: Because it is so "radical," many organizations found the transition too difficult to sustain. If you'd like to dive deeper into this topic: Specific case studies (like Ford or IBM Credit) Summary of a specific chapter Comparison to modern "Agile" or "Lean" methods Which of these would be most helpful for your project?
While it led to massive efficiency gains for many Fortune 500 companies, it faced backlash for: